Maternal health website
Refreshed Maternal health website makes it easier for members to navigate and access resources.
We are pleased to share our 2023 Impact Report, a place to highlight some of the work of our colleagues and collaborators this past year, and to continue our commitment to be transparent and hold ourselves accountable.
We are dedicated to ensuring all our members have equitable access to high-quality, affordable health care. Our approach and collective efforts continue to yield tangible benefits and national recognition. You can learn more in this report about how we are working together to build a lasting community of care, living our shared values and fulfilling our purpose to guide and empower healthier lives for everyone.
A community of care
Data as of 12/31/23
Data as of 12/31/2023
Massachusetts – 1.5M members
New Hampshire – 140K members
Maine – 103K members
Rhode Island – 35K members
Connecticut – 13K members
Massachusetts | New Hampshire | Maine | Rhode Island | Connecticut
Health equity
In 2023 we continued leaning into our health equity work, energized by innovative programs and professional collaborations.
Refreshed Maternal health website makes it easier for members to navigate and access resources.
New Behavioral Health Service Navigation program connects health plan members with an available provider or outpatient program based on their care needs and preferences.
Collaboration with Included Health improves health care navigation for LGBTQ+ members (e.g., when seeking a culturally competent primary care provider).
There is no one-size-fits-all approach to starting a family. Creating a more equitable health system is one of our top priorities and developing programs focused on improving maternal care is integral to our overall strategy.
Behavioral and medical care should work together to successfully treat the whole person. This integrated care model connects an individual with the right level of care for their needs at the right time – and through every stage of life.
Inclusive, affirming health care that is responsive to the diverse needs of the LGBTQ+ community improves health outcomes. This year we continued our efforts to address barriers to care and promote health equity for LGBTQ+ people.
Social determinants of health (SDoH) are the conditions in which people are born, grow, live, work and age and the forces and systems that shape lives. Identifying, understanding and addressing community inequities, can improve wellness and health outcomes.
People in many communities, particularly low-income and rural areas, lack access to grocery stores and supermarkets that offer healthy, affordable, culturally relevant food options.
Diversity, Equity, Inclusion & Accessibility (DEIA)
Our culture revolves around being a community of care and shared values that guide our behaviors and decisions. Cultivating a diverse and inclusive workforce and continuing to increase equity and accessibility creates better outcomes for everyone.
Inclusive leadership, economic inclusion and partnerships between colleagues in Colleague Resource Groups (CRGs) to share insights and perspectives are key elements of our new comprehensive, enterprise-wide DEIA strategy. We activated our new DEIA strategy in 2023 and continue to build on this work throughout the organization.
Doubled Colleague Resource Group (CRG) membership to 32% from 16%, surpassing 30% target.
Hosted inaugural Economic Inclusion Summit, where hundreds of diverse suppliers, colleagues and guests convened to discuss advancing wealth to guide and empower better health.
Benchmarked disability and LGBTQ+ practices; honored to be named a Best Place to Work for Disability Inclusion and Equality 100: Leader in LGBTQ+ Workplace Inclusion.
Began My Inner Compass, an immersive, experiential inclusive leadership experience for senior leaders.
Our commitment to cultivate the values, abilities and skills to meet the needs of the communities where we serve and work starts with our CEO, Board of Directors and senior leaders and expands throughout our organization. We value the rich mix of backgrounds, perspectives and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve and work. While we still have work to do, we appreciate the degree of diversity in our current workforce and remain steadfast in our ongoing commitment to broadening and deepening diversity throughout Point32Health.
Data as of 12/31/2023 (all data self-reported by colleagues)
31% Female
69% Male
(13 members)
72% Female
28% Male
(4,429 colleagues)
48% Female
52% Male
(88 senior leaders)
65% Female
35% Male
(726 leaders)
77% White
23% Black/African American
(13 members)
63% White
12% Asian
14% Black/African American
8% Hispanic/Latino
2% Two or more races, Indigenous
1% I do not wish to answer
(4,429 colleagues)
64% White
14% Asian
12% Black/African American
6% Hispanic/Latino
2% Two or more races, Indigenous
2% I do not wish to answer
(88 senior leaders)
77% White
9% Asian
7% Black/African American
5% Hispanic/Latino
1% Two or more races, Indigenous
<1% I do not wish to answer
(726 leaders)
43% Millennials (1981-1996)
37% Gen X (1965-1980)
15% Baby Boomers (1946-1964)
4% Gen Z (1997+)
<1% Silent Generation (1928-1945)
6% People with disabilities (PwD)
4% LGBTQ+
2% Veterans
We work together to create a workplace culture that fosters a sense of belonging, promotes equity by removing systemic barriers, encourages innovation through diverse perspectives and attracts and retains top talent from various backgrounds. In 2023, cultural social hours were attended by thousands of colleagues, we began My Inner Compass—an immersive, experiential leadership experience for senior leaders—created DEIA dashboards and a DEIA sentiment indicator to measure inclusion, piloted an inclusion bar raiser program and more.
Open to all colleagues, our vibrant CRGs are catalysts for shaping an inclusive workplace culture, facilitating dialogue, learning and collaboration across differences. In 2023, we accelerated CRG growth, with overall CRG membership doubling to 32% from 16%, surpassing our 30% target, and more than doubling our leaders who are CRG members, to 57% from 24%.
Point32Health is committed to fostering accessibility throughout our organization, in partnership with people with disabilities. In 2023 we completed the Disability Equality Index to help us benchmark and evolve our disability inclusion work; we scored 100% and were named a Best Place to Work for Disability Inclusion. We refreshed our colleague accommodations process and enhanced our disability-inclusive social media practices. We also helped to increase disability awareness, understanding and voluntary self-identification of people with disabilities, during several disability-focused events open to all colleagues.
As the only health plan in Massachusetts to serve all segments of the population, we aim to meet people where they are, and diverse teams enable us to design, develop and deliver inclusive community outreach and service experiences that connect in authentic and culturally relevant ways. In 2023 we sought out perspectives from our diverse workforce on communications and projects, piloted a language learning experience for colleagues and collaborated with organizations with a shared commitment to advance DEIA and health equity.
Here are some examples of how we infused DEIA in our workplace culture in 2023:
Our CRGs cover a range of identities and interests, including Abilities+, Black Professionals, Flourish (well-being), Military Veterans, The Multicultural Connection, Pride Point (LGBTQ+), Women and Allies Network, Young Professionals Network and a new Hispanic/Latino CRG, Unidos, which launched in 2024.
Here are some of the ways we continued to advance accessibility and disability inclusion in 2023:
In 2023:
At Point32Health, we prioritize supporting a healthier business ecosystem by creating economic opportunities for small and diverse businesses. Through our Economic Inclusion and Supplier Diversity Program, we actively engage with businesses owned by Black/African American, Asian, Hispanic/Latino, Indigenous, two or more races, women, veteran, LGBTQ+ people, and people with disabilities, as well as small businesses, recognizing their valuable contributions to our business value and competitive advantage: Register with us today!
Three examples of diverse companies Point32Health engaged with last year in support of our business needs:
Centering community
That is what’s at the center of Point32Health Foundation and our service and giving programs. We work with nonprofit organizations and community members to create equitable, vibrant communities that enable healthier lives for everyone.
We have been named to The Civic 50 by Points of Light for the fourth time. The Civic 50 is the national standard for corporate citizenship and showcases how leading companies measure social impact and demonstrate in their practices, values and core business how they center community.
$15M in contributions to community organizations through grants, matching gifts, sponsorships, volunteer time, in-kind and other donations from Point32Health and our Foundation.
2,000+ Point32Health colleagues gave time or money to community organizations working on issues important to them. Our Match Program multiplies that giving.
Point32Health colleagues receive 24 hours of paid time off to volunteer annually.
That’s how much time 1,400 colleagues gave during Volunteer Week 2023, supporting 70 projects and 64 nonprofits across five states.
93% of colleagues responding said volunteering has a positive impact on their well-being.
Here are some of the ways colleagues demonstrated our community of care in 2023
To raise awareness and promote solutions around issues that impact health and wellness, Point32Health teamed up with Boston Celtics United to “Spread the Health,” with a focus on reaching Black and Brown communities. Colleagues volunteered with Celtics United staffers and Celtics legend Leon Powe to pack 800 medically tailored meals at Community Servings, a Boston-based nonprofit, as one of several joint activities.
Colleagues, friends and family come together each year to raise money and awareness around mental health. In the past two years, our team has raised $20K+ to support the National Alliance on Mental Illness (NAMI) Massachusetts Walk. This includes a Foundation match.
Riding to the Top, a therapeutic riding center in Windham, Maine, is a 50-acre farm that provides programs for children and adults with cognitive or physical challenges. Seventeen of our colleagues volunteered to construct and repair a fence for the therapy horses as well as rake and clean trail areas.
600+ colleagues, friends and family supported our signature Walk to End Alzheimer’s program. We participated in Connecticut, Maine, Massachusetts, New Hampshire and Rhode Island, and were the #1 fundraising team in MA/NH for the ninth straight year. With a Foundation match, $210K+ went to research, programs and services.
Building on the strong tradition of service and giving at Harvard Pilgrim Health Care and Tufts Health Plan, Point32Health Foundation supports nonprofit organizations and community-led solutions that address systemic inequities, with a growing focus on equity in aging.
In 2023, Point32Health Foundation supported 159 community nonprofits across five states with $8.1M+ in grants.
Like the healthy aging coalitions in the other states we serve (Age Friendly Rhode Island, Maine Council on Aging, Massachusetts Healthy Aging Collaborative, New Hampshire Alliance for Healthy Aging), Connecticut Age Well Collaborative brings together nonprofit organizations, municipal agencies, and local businesses to create thriving communities. Programs support advocates; disrupt ageism and ableism; catalyze community-led efforts; and connect people with lived experience to local government leaders. A three-year $360,000 Foundation grant supports this work.
Photo courtesy of Connecticut Age Well Collaborative.
Grow Food Northampton shifts power to communities most impacted by the industrial food system while growing produce on its 121-acre community farm. Programs are guided by people who have experienced food insecurity and use sustainable, organic, climate resilience-enhancing practices. A “Giving Garden” reaps thousands of pounds of food for donation each year. Free Mobile Farmers’ Markets purchase produce from local farmers of color and distribute it to community members grappling with food insecurity, while also promoting healthy food knowledge. SNAP recipients double their spending power through a “SNAP Match” at year-round farmers markets.
Photo courtesy of Grow Food Northampton.
Project Weber/RENEW provides peer-led harm reduction and recovery support services, builds relationships with the people using their programs, and fights for systemic change. They will open the nation’s first state-regulated Overdose Prevention Center in Providence to provide harm-reduction and other supportive services in 2024. A two-year $100,000 Foundation grant builds community power to advocate for policy change and transform systems to support better mental health.
Photo courtesy of Project Weber/Renew.
In a state that’s home to the Wabanaki, Black Mainers, Latine communities, and Asian and Pacific Islanders, historical and contemporary racial injustices contribute to disparate outcomes in health, wealth, education, employment and life expectancy. The people closest to the issues are in the best position to recommend solutions—which is why Maine Initiatives centers local community voices in funding decisions. A three-year $225,000 Foundation grant supports their work “at the intersection of community organizing, place-based philanthropy, and racial justice in the state of Maine.”
Photo courtesy of Maine Initiatives’ Immigrant-Led Organizations Fund. Photo credit: Luke Kaneb.
Environmental sustainability
Being good corporate citizens means taking care of our planet and taking care of each other in support of healthier lives for everyone.
Since 2021 we have reduced our office footprint by 44%. This reduction in square footage (731,494 sqft) – as well as the reduced energy usage on low-occupancy days – has drastically reduced our energy consumption, and our hybrid work schedule also helps reduce transportation emissions.
Local businesses are essential for advancing environmental initiatives in our work environment. Suppliers in these areas help us be sustainable at Point32Health.
Our supplier sources locally, minimizes food waste, and offers diverse, healthy, and sustainable products.
Our supplier prioritizes furniture donation and recycling, supporting nonprofit organizations and the circular economy
Our secure paper shredding supplier recycles shredded materials into new paper products, enhancing information security and waste management.
Our cleaning supplier integrates green cleaning products and technology to safeguard the environment and human health, contributing to a more sustainable future.
Our headquarters dedicates 65% of its land to open space, which we open to community programs such as Youth Soccer Programs and the Canton Road Race. The open space is also crucial for building biodiversity and mitigating the heat island effect.
Leadership and innovation
Our role in health care is to make it easier for people to get the best care possible, and every year we strive to innovate and improve pathways to care through research, advocacy and leadership. From expanding access to improving treatments, our work in cancer, mental health and cardiac health in 2023 is a direct result of our commitment to collaboration and partnership across the health services ecosystem. The networks, boards and organizations we support are doing crucial work in advancing diversity, equity, inclusion and accessibility for healthier lives for everyone.
Advancing equitable healthcare practices on a national level.
A group of leading U.S. employers that support federal legislation providing LGBTQ+ people the same basic protections as other protected groups under federal law.
Named to inaugural steering committee to boost innovation in the fight against cancer.
Leveraging research, thought leadership and best practices to foster greater accessibility and inclusion for people with disabilities.
Building a health care system that recognizes the critical relationship between food and health.
Founding member. Dismantling systemic barriers to equitable health outcomes, transforming care delivery and influencing health policy.
Cultivating inclusive relationships to drive positive economic impact for diverse businesses.
Signed the 100% Talent Compact, which focuses on closing gender and racial wage gaps in Greater Boston.
The Harvard Pilgrim Health Care Institute, a Harvard Medical School affiliate and part of Point32Health, conducts world-class research to eliminate bias from health care systems, policies and processes, and puts us in a unique position to harness forward-thinking research.
Our support for cancer initiatives continued in 2023, exemplifying our commitment to innovative solutions to combat cancer and improve outcomes.
Our Innovation Challenge facilitates the discovery, development and implementation of solutions that improve health care for our members and communities, increase affordability and improve the overall health care experience.
Awards and recognition
Committed to the long-term
We’re focusing on fundamental causes of health care gaps and trying new and innovative approaches to see what works and to learn from what doesn’t. The changes we seek do not happen overnight, and we are committed to staying the course for the long run.
Despite a historic climate of legislative and judiciary reversals happening countrywide, we’re doubling down and continuing to deliver on our DEIA strategy. DEIA is at the core of who we are and who we serve. We’ll continue cultivating the values, abilities and skills to meet the needs of the communities where we operate and work, create opportunities, increase economic inclusion and collaboration with diverse suppliers and support organizations advancing health equity. Key to this emphasis is attracting, growing and developing inclusive leaders who see, understand and want diversity to bring forward better outcomes.
The same goes for sustainability. We continue to integrate eco-friendly technologies that foster environmentally responsible and operationally efficient workspaces, and work with vendors with transparent sustainability practices.
We demonstrate our unwavering commitment to good corporate citizenship by remaining relevant and responsive to community needs, following business practices that prioritize people and their wellbeing, and engaging authentically in the communities we serve. Point32Health Foundation extends this commitment by supporting nonprofit organizations working to eliminate deep-seated inequities and promoting equity in aging across the region.
While this report provides a snapshot of 2023, the work is ongoing. We thank our colleagues, members, and many collaborators as we join forces to make health care higher quality, more affordable and easier to access for everyone.
Note: Benefits, coverage and costs described within this 2023 Impact Report may vary by health plan design, geographic market or other requirements.