Impact report 2023

Healthier lives for everyone

Point32Health pattern graphic

Welcome

We are pleased to share our 2023 Impact Report, a place to highlight some of the work of our colleagues and collaborators this past year, and to continue our commitment to be transparent and hold ourselves accountable.

We are dedicated to ensuring all our members have equitable access to high-quality, affordable health care. Our approach and collective efforts continue to yield tangible benefits and national recognition. You can learn more in this report about how we are working together to build a lasting community of care, living our shared values and fulfilling our purpose to guide and empower healthier lives for everyone.

A community of care

Data as of 12/31/23

2M members
Commercial and government plans, including Medicare and Medicaid, serve approximately 2M members and 11K+ employer groups representing all backgrounds, ages and life stages.
90K+
Regional provider network comprising 90K+ doctors and clinicians and 180+ hospitals.
1.5M
National provider network that includes 1.5M doctors and clinicians and 6,700+ hospitals through an arrangement with United Healthcare.
$15M
in contributions to community organizations through grants, matching gifts, sponsorships, volunteer time, in-kind and other donations from Point32Health and our Foundation.
11,489 hours
colleagues volunteered with community organizations.
48%
of colleagues served or gave.

Data as of 12/31/2023

Massachusetts – 1.5M members

  • 3,551 colleagues working in Mass.
  • $9.4M to community
  • $141M spent with local businesses, $9.2M with diverse suppliers
     

New Hampshire – 140K members

  • 188 colleagues working in N.H.
  • $1.3M to community
  • $3.8M spent with local businesses, $2.2M with diverse suppliers
     

Maine – 103K members

  • 49 colleagues working in Maine
  • $1.3M to community
  • $2M spent with local businesses, none with diverse suppliers
     

Rhode Island – 35K members

  • 139 colleagues working in R.I.
  • $1.8M to community
  • $850K spent with local businesses, $6K with diverse suppliers

Connecticut – 13K members

  • 98 colleagues working in Conn.
  • $1.1M to community
  • $8.5M spent with local businesses, $90K with diverse suppliers
Colorful map of New England

Learn about how we are working with community in your state.

Massachusetts | New Hampshire | Maine | Rhode Island | Connecticut

Health equity

In 2023 we continued leaning into our health equity work, energized by innovative programs and professional collaborations.

#1
Our health plans are the first in New England to earn full Health Equity Accreditation from the National Committee for Quality Assurance.
1 of 141
Organizations from across the nation to commit to the White House Challenge to End Hunger and Build Healthy Communities.
14K+
Supported more than 14,000 members through initiatives that address social determinants of health, like housing or food insecurity.

Relationships with our customers and community health organizations are essential to understanding the unique needs of our communities.

Pregnant women talking to a provider

Maternal health website

Refreshed Maternal health website makes it easier for members to navigate and access resources.  

Included Health logo.

LGBTQ+ resources

Collaboration with Included Health improves health care navigation for LGBTQ+ members (e.g., when seeking a culturally competent primary care provider).

There is no one-size-fits-all approach to starting a family. Creating a more equitable health system is one of our top priorities and developing programs focused on improving maternal care is integral to our overall strategy.

  • We made it easier for members to navigate and access resources on our maternal health website.
  • Ovia Health is a new resource that supports members at different stages of family building and overall health. One focus of the personalized health platform: preventing adverse outcomes for couples trying to build a family and supporting healthy pregnancies.
  • We expanded TeamBirth to nine additional Massachusetts hospitals. A collaboration with Ariadne Labs, this program elevates the voice of the birthing person, respecting cultures and communication styles to improve safety, dignity and equity in childbirth.
  • Meeting people where they are helps close health equity gaps. Through Meals on Wheels of Rhode Island and Women & Infants Hospital we provided thousands of no-cost, healthy meals to expecting patients with high-risk prenatal medical conditions or whose income limits access to consistent, nutritious food.
  • Through a collaboration with Maven Clinic, the world’s largest virtual clinic for women’s and family health, Point32Health colleagues and eligible health plan members have 24/7 access to reproductive endocrinologists, obstetricians, gynecologists, nutritionists, mental health providers, adoption coaches and other care providers to help guide them through processes like exploring fertility treatments, navigating benefits and postpartum care — making the entire journey more seamless.
  • Our community engagement team supported diaper banks and community baby showers throughout the communities we serve, offering essential supplies and resources to improve maternal and infant health. In 2023, we organized 6 events, connecting new parents and expecting families to resources, and distributed supplies, including diapers, wipes, and other baby necessities, to around 1,200 families. 

Behavioral and medical care should work together to successfully treat the whole person. This integrated care model connects an individual with the right level of care for their needs at the right time – and through every stage of life.

  • Comprehensive behavioral health coverage, support and services are included in nearly all our health plans, ensuring our members have access to high-quality, coordinated care that improves both their physical and mental well-being. In addition, our regional and national provider networks, as well as our suite of virtual tools offers our health plan members both convenience and choice when seeking care and supportive resources for children and adults.
  • Figuring out where to go and who to see can be a significant barrier for those seeking care and needed resources to improve their mental well-being. In early 2023 we introduced the Behavioral Health Service Navigation program to connect health plan members with an available provider or outpatient program based on their care needs and preferences. This program is further complemented by Point32Health’s integrated care teams, as well as member service to ensure our health plan members get the care they need – easily and quickly.
  • Studies have shown that caregiver support services can help reduce depression, anxiety and stress. Recognizing the toll caregiving can take, we introduced Wellthy to all our colleagues, as well as eligible health plan members across New England. Wellthy offers a wide array of market-leading services, including hands-on support to locate care facilities and screen home health aides, tools to keep families informed, identify financial resources and other daily tasks aimed at reducing the burden of caregivers.
  • We can take the best care of our members, customers, providers and communities when we take care of ourselves — including our mental health. From onsite and virtual exercise opportunities to guided meditation, summer well-being time and our employee assistance program, our colleagues have access to no-cost mental health and wellness programs that help build resilience, find peace of mind and give time back to focus on what matters most, professionally and personally. A key resource is meQuilibrium which helps colleagues build resilience, understand themselves better and build habits that help their emotional health. This tool also provides resources for managers to better understand and support their teams and build resilience together.
  • Knowing how much financial stress negatively affects a person’s mental health, we help each other in times of crisis. In 2023, we provided $100K in grants to colleagues experiencing unexpected financial hardship through our Employee Needs Fund.
  • Our Peak Mind Resource Hub, available online to members and nonmembers at no cost, includes webinars, a 4-week meditation challenge, Peak Mind collaborations with Dr. Amishi Jha and other mindfulness resources.

Inclusive, affirming health care that is responsive to the diverse needs of the LGBTQ+ community improves health outcomes. This year we continued our efforts to address barriers to care and promote health equity for LGBTQ+ people.

  • We reviewed our preexposure prophylaxis (PrEP) for HIV coverage from the perspective of our members to ensure aspects of needed care are easily accessible.
  • Our collaboration with Included Health improves health care navigation for LGBTQ+ members – whether seeking a culturally competent primary care provider, exploring gender-affirming surgery, accessing behavioral health care or other support. Over 90% of Included Health’s LGBTQ+ health navigation team identify as members of the LGBTQ+ community, allowing them to serve as trusted advisors and deliver more authentic support to each person they serve.

Social determinants of health (SDoH) are the conditions in which people are born, grow, live, work and age and the forces and systems that shape lives. Identifying, understanding and addressing community inequities, can improve wellness and health outcomes.

  • Our goal is to support our members in the community where they live to successfully address SDoH needs, and reduce health disparities among the diverse communities we serve. We developed a gold standard Community Health Worker (CHW) program comprising more than 30 CHWs who apply their unique understanding of the experience, language and/or culture of the populations they serve. These frontline public health workers are trusted members of the community, allowing them to work closely with health care providers and community-based organizations to improve members’ access to social resources and healthcare navigation. CHWs arrange, coordinate, evaluate and advocate for safety net services that provide for basic needs such as education, housing, health care, legal, transportation and counseling assistance.  In 2023 Point32Health’s CHW program served over 14,000 members in addressing SDoH needs.
  • Point32Health recognizes the importance of the relationship between stable housing and the ability to access quality health care. People facing housing instability can experience a wide variety of health issues including elevated rates of chronic disease and mortality, as well as depression, anxiety and suicide. In response, Point32Health’s CHWs secured access to over $1 million to assist 200 members transition into suitable housing under MassHealth’s MATCH program, which helped mitigate the cost of housing by helping pay for move-in costs for eligible recipients. The Point32Health CHW team also helps members maintain health care coverage and assisted approximately 2,300 members to retain MassHealth eligibility.
  • To ensure equitable access to health care resources during the MassHealth redetermination period, our community engagement team collaborated with community-based organizations to educate and assist members and community residents in maintaining coverage. Through a series of events, health fairs, and dedicated support spaces at health centers, we engaged more than 25,000 people. As part of our commitment to supporting Medicaid redetermination, we also sponsored a health care resource room at the Greater New Bedford Health Center to serve as a hub for health navigation and resources. Since its opening in 2023, this service has helped more than 5,200 community members access health insurance support while connecting them to other resources that address their health care needs.
  • Our community engagement team helped address the social and economic needs of community members through initiatives such as backpack drives, and health and resource fairs. In 2023, we provided school supplies, such as backpacks, pencil cases and bookmarks at events engaging 9,000 community members. We also conducted 78 health fairs and 38 presentations, connecting people in communities most affected by systemic barriers to essential health resources.
  • We understand that the people closest to the issues are in the best position to offer solutions. We are committed to continuously improving our service to members and communities by actively seeking feedback. Our community engagement team operates 3 member councils, engaging 15 members and, in 2023, conducted a community listening tour with participation from 42 community-based organizations, gathering valuable insights to enhance health care experiences.

People in many communities, particularly low-income and rural areas, lack access to grocery stores and supermarkets that offer healthy, affordable, culturally relevant food options.

  • Point32Health was one of 141 organizations spotlighted across the country as part of the White House Challenge to End Hunger and Build Healthy Communities. Point32Health and Point32Health Foundation delivered more than $1.5 million in grants to 46 community organizations addressing food insecurity and expanded the company’s matching gift and volunteer time off programs to support nonprofits working on this issue.
  • Our care management program helps members purchase nutritious groceries and fresh produce to alleviate food insecurity. Our community engagement team distributed more than 5,000 bags of food to 1,435 families last year. We also serve 500 households per month at a free mobile market in Revere, Mass., through a partnership with Cambridge Health Alliance and the Greater Boston Food Bank that began in 2018. Each household receives up to eight fresh fruits and vegetables and up to four nonperishable items each visit.
  • For birthing people managing chronic diseases like diabetes, congestive heart failure and chronic obstructive pulmonary disease (COPD), our collaboration with Mom’s Meals provides tailored nutritional support.
  • Our team of Community Health Workers work closely with members to identify community resources, including safety net services such as SNAP and WIC. They complete referrals to food pantries, encourage members to utilize local farmers markets or farm shares for fresh produce and provide culturally sensitive resources.
  • Our collaboration with Good Measures provides personalized nutrition coaching with registered dieticians and digital tools for help preventing and managing diet-related illnesses.

Diversity, Equity, Inclusion & Accessibility (DEIA)

Our culture revolves around being a community of care and shared values that guide our behaviors and decisions. Cultivating a diverse and inclusive workforce and continuing to increase equity and accessibility creates better outcomes for everyone.

Inclusive leadership, economic inclusion and partnerships between colleagues in Colleague Resource Groups (CRGs) to share insights and perspectives are key elements of our new comprehensive, enterprise-wide DEIA strategy. We activated our new DEIA strategy in 2023 and continue to build on this work throughout the organization.

Illustration of 3 people

Colleague Resource Groups

Doubled Colleague Resource Group (CRG) membership to 32% from 16%, surpassing 30% target.

Point32Health 2023 Economic Inclusion Summit Advancing Wealth to Guide and Empower Better Health

Economic Inclusion Summit

Hosted inaugural Economic Inclusion Summit, where hundreds of diverse suppliers, colleagues and guests convened to discuss advancing wealth to guide and empower better health.

My inner compass

My Inner Compass

Began My Inner Compass, an immersive, experiential inclusive leadership experience for senior leaders.

Our commitment to cultivate the values, abilities and skills to meet the needs of the communities where we serve and work starts with our CEO, Board of Directors and senior leaders and expands throughout our organization. We value the rich mix of backgrounds, perspectives and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve and work. While we still have work to do, we appreciate the degree of diversity in our current workforce and remain steadfast in our ongoing commitment to broadening and deepening diversity throughout Point32Health.

Data as of 12/31/2023 (all data self-reported by colleagues)

Gender pie chart: 69% Female and 31 Male

Board of directors

31% Female
69% Male
(13 members)

Gender pie chart all colleagues: 72% Female 28% Male

All colleagues

72% Female
28% Male
(4,429 colleagues)

Gender pie chart vice presidents and above: 48% Female 52% Male

Vice presidents and above

48% Female
52% Male
(88 senior leaders)

Gender pie chart directors, managers, supervisors: 65% Female 35% Male

Directors, managers, supervisors

65% Female
35% Male
(726 leaders)

 

race ethnicity key
Pie chart: 77% White 23% Black/African American

Board of directors

77% White
23% Black/African American
(13 members)

Pie chart: 63% White 12% Asian 14% Black/African American 8% Hispanic/Latino 2% Two or more races, Indigenous 1% I do not wish to answer

All colleagues

63% White
12% Asian
14% Black/African American
8% Hispanic/Latino
2% Two or more races, Indigenous
1% I do not wish to answer
(4,429 colleagues)

64% White 14% Asian 12% Black/African American 6% Hispanic/Latino 2% Two or more races, Indigenous 2% I do not wish to answer

Vice presidents and above

64% White
14% Asian
12% Black/African American
6% Hispanic/Latino
2% Two or more races, Indigenous
2% I do not wish to answer
(88 senior leaders)

77% White 9% Asian 7% Black/African American 5% Hispanic/Latino 1% Two or more races, Indigenous <1% I do not wish to answer

Directors, managers, supervisors

77% White
9% Asian
7% Black/African American
5% Hispanic/Latino
1% Two or more races, Indigenous
<1% I do not wish to answer
(726 leaders)

43% Millennials (1981-1996) 37% Gen X (1965-1980) 15% Baby Boomers (1946-1964) 4% Gen Z (1997+) <1% Silent Generation (1928-1945)

Workforce diversity by generation

43% Millennials (1981-1996)
37% Gen X (1965-1980)
15% Baby Boomers (1946-1964)
4% Gen Z (1997+)
<1% Silent Generation (1928-1945)

6% People with disabilities (PwD) 4% LGBTQ+ 2% Veterans

Workforce diversity

6% People with disabilities (PwD)
4% LGBTQ+
2% Veterans

Two people coloring in a painting on a canvas.

Infusing DEIA in our workplace culture

We work together to create a workplace culture that fosters a sense of belonging, promotes equity by removing systemic barriers, encourages innovation through diverse perspectives and attracts and retains top talent from various backgrounds. In 2023, cultural social hours were attended by thousands of colleagues, we began My Inner Compass—an immersive, experiential leadership experience for senior leaders—created DEIA dashboards and a DEIA sentiment indicator to measure inclusion, piloted an inclusion bar raiser program and more.

Two women posing for a picture.

Growing Colleague Resource Groups (CRGs)

Open to all colleagues, our vibrant CRGs are catalysts for shaping an inclusive workplace culture, facilitating dialogue, learning and collaboration across differences. In 2023, we accelerated CRG growth, with overall CRG membership doubling to 32% from 16%, surpassing our 30% target, and more than doubling our leaders who are CRG members, to 57% from 24%.

 

People playing cornhole at an event.

Advancing accessibility in the workplace

Point32Health is committed to fostering accessibility throughout our organization, in partnership with people with disabilities. In 2023 we completed the Disability Equality Index to help us benchmark and evolve our disability inclusion work; we scored 100% and were named a Best Place to Work for Disability Inclusion. We refreshed our colleague accommodations process and enhanced our disability-inclusive social media practices. We also helped to increase disability awareness, understanding and voluntary self-identification of people with disabilities, during several disability-focused events open to all colleagues.

People posing outside of a Point32Health sign

Ever-evolving diversity of communities

As the only health plan in Massachusetts to serve all segments of the population, we aim to meet people where they are, and diverse teams enable us to design, develop and deliver inclusive community outreach and service experiences that connect in authentic and culturally relevant ways. In 2023 we sought out perspectives from our diverse workforce on communications and projects, piloted a language learning experience for colleagues and collaborated with organizations with a shared commitment to advance DEIA and health equity.

Here are some examples of how we infused DEIA in our workplace culture in 2023:

  •   are a vibrant part of how we connect as Point32Health colleagues, learn together and embrace the diversity that enriches our organization. These monthly all-colleague events are intended to create, educate and celebrate community at Point32Health. Ten cultural social hours in 2023 were attended by thousands of colleagues. Replays are available for colleagues to watch anytime.
  • We began My Inner Compass, an immersive, experiential inclusive leadership program with our senior leadership team. This program continues in 2024 with reciprocal mentoring and a new videos series where leaders share their perspectives on what it means to lead inclusively, what it takes to be a leader in a health care organization that aspires to see and understand the needs of diverse colleague, member, provider and vendor populations and how to leverage this knowledge to create even better outcomes.
  • We created DEIA dashboards for senior leaders in 2023, including workforce demographics, CRG metrics and a DEIA sentiment indicator. Point32Health’s DEIA sentiment indicator: We believe what gets measured gets done. This was our first attempt at measuring inclusion using average rating of statements related to inclusion within our colleague engagement survey to help us understand the DEIA sentiment of colleagues throughout the organization, which we’ll monitor over time and take action.
  • We piloted an Inclusion Bar Raiser program, certifying a handful of colleagues as Inclusion Bar Raisers (IBRs). Passionate stewards of the hiring process, dedicated to assessing the inclusive leadership competencies, skills and track record of candidates for leadership positions at Point32Health, IBRs also watch out for and disrupt unconscious bias in the final round of the interview process to help support equitable and inclusive hiring practices. IBRs are objective interviewers not associated with the team hiring for the role. They do not make the final hiring decision; instead, they are one voice on an interview panel, working collaboratively to hire the best, most qualified candidate for the position.
  • We hosted the Latino DEI Collective Fall Summit at our Canton headquarters—powered by the National Hispanic Corporate Council (NHCC) and Point32Health—where over a hundred Diversity, Equity & Inclusion (DEI) practitioners, colleagues and guests connected and learned together about elevating career, educational, financial, social and wellness equity.
  • Our commitment to DEIA extends beyond our organization through external Points of View articles that include workplace DEIA, accessibility and LGBTQ+ community.

Our CRGs cover a range of identities and interests, including Abilities+, Black Professionals, Flourish (well-being), Military Veterans, The Multicultural Connection, Pride Point (LGBTQ+), Women and Allies Network, Young Professionals Network and a new Hispanic/Latino CRG, Unidos, which launched in 2024.

  • Our 2023 CRG membership growth—doubling overall members and more than doubling people leaders who are CRG members—resulted from our focus on evolving our CRGs to increase colleague engagement, become a talent incubator of next-generation underrepresented talent and foster company-wide allyship and networks. We also launched a new CRG platform to make it easier to join and communicate with CRG members.
  • Thousands of colleagues learned together during CRG-led experiences throughout 2023, including a Peak Mind session about mindfulness, an inclusive leadership-focused panel session with Point32Health Board members, a collaborative event with Special Olympics athletes, and opportunities to connect and learn across difference during Black History Month, Pride Month, Diwali, Veteran’s Day and more.

Here are some of the ways we continued to advance accessibility and disability inclusion in 2023:

  • Our disability-focused CRG chose a new name, Abilities+, and more than doubled in size.
  • Hundreds of colleagues attended all-colleague disability-focused events to learn about autism, neurodiversity, disability pride, national disability employment awareness month and more.
  • In partnership with internal stakeholders and colleagues with disabilities, we reviewed and refreshed our colleague accommodations policy and social media accessibility practices.
  • We shared a Points of View article externally: Disability inclusion in the workplace.

In 2023:

  • We gathered insights from and centered the experiences of people with disabilities in the materials created as part of the renaming of our Tufts Health One Care plan (formerly Tufts Health Unify). The cast and crew who created the television ads included people with apparent and non-apparent disabilities, and featured members with authentic disabilities. Learn more about Tufts Health One Care, our plan for people between the ages of 21–64 who have both Medicare and Medicaid.
  • We continued to work with and learn from organizations with a shared commitment to advance DEIA and health equity, like Fenway Health. We were honored to sponsor and have colleagues volunteer at the inaugural 2023 Fenway Health Strides for Action Festival, to support the work to positively impact health care outcomes within the LGBTQ+ community.
  • We piloted a language learning experience with CRG members to increase linguistic competency of colleagues, which we’re expanding to more colleagues to help them best serve our members.

Economic inclusion within our business ecosystem

At Point32Health, we prioritize supporting a healthier business ecosystem by creating economic opportunities for small and diverse businesses. Through our Economic Inclusion and Supplier Diversity Program, we actively engage with businesses owned by Black/African American, Asian, Hispanic/Latino, Indigenous, two or more races, women, veteran, LGBTQ+ people, and people with disabilities, as well as small businesses, recognizing their valuable contributions to our business value and competitive advantage: Register with us today!

  • In 2023 we hosted our inaugural Economic Inclusion Summit, where diverse suppliers, colleagues, and guests convened to discuss advancing wealth to guide and empower better health.
  • We exceeded our goal we set in 2022 to increase the percentage of our spending with diverse suppliers by 50% by 2025, landing at 11% as of Dec. 31, 2023. Going forward, we plan to continue to increase our overall diverse supplier percentage by increasing by 6% or more each year, reaffirming our dedication to foster economic opportunity within our robust business ecosystem.

Three examples of diverse companies Point32Health engaged with last year in support of our business needs:

  • Boston-based Intercultural Productions uses video and media to build bridges between different cultures and communities.
  • United Print Partners, a certified women-owned business with offices in Massachusetts and Rhode Island, manages small-to-large print needs for marketing and communication materials.
  • Peruvian entrepreneur Belisario Rosas started WEI three decades ago. Based in southern New Hampshire, the company provides “soup to nuts” IT consulting and custom technology solutions.

Centering community

That is what’s at the center of Point32Health Foundation and our service and giving programs. We work with nonprofit organizations and community members to create equitable, vibrant communities that enable healthier lives for everyone.

Civic 50 2024 badge

Recognized nationally for commitment to community

We have been named to The Civic 50 by Points of Light for the fourth time. The Civic 50 is the national standard for corporate citizenship and showcases how leading companies measure social impact and demonstrate in their practices, values and core business how they center community.

$15M in contributions to community organizations through grants, matching gifts, sponsorships, volunteer time, in-kind and other donations from Point32Health and our Foundation.

$15M to support community organizations

How we give

  • $8.1M+ in Foundation grants to 159 community nonprofits across five states
  • $2.8M+ in corporate and Foundation sponsorship support for nonprofit fundraising events and programs
  • $1.6M+ from colleagues, board members and the Foundation to 600+ local nonprofits through our Match Program
  • $1.2M in-kind donations of essential items, furniture, conference and outdoor space, and other needed supports to nonprofits
  • $57K in donations of food, school supplies, holiday items and household goods from colleagues to nonprofits working to address the social determinants of health
  • 11,489 hours of volunteer service to nonprofits, valued at nearly $460K
48% of colleagues gave or served in 2023

Colleagues making a difference in community

2,000+ Point32Health colleagues gave time or money to community organizations working on issues important to them. Our Match Program multiplies that giving.

Person building bedframes

Living our values

Point32Health colleagues receive 24 hours of paid time off to volunteer annually.

Multiple people posing for an images

4,000 hours in five days

That’s how much time 1,400 colleagues gave during Volunteer Week 2023, supporting 70 projects and 64 nonprofits across five states.

Person holding up a baby onesie

Good for your health

93% of colleagues responding said volunteering has a positive impact on their well-being.

#GivingTuesday hits a milestone: $1M+ donated to community organizations in just one day with our double match challenge.

Here are some of the ways colleagues demonstrated our community of care in 2023

Two people packaging food in a kitchen

Teaming up to “Spread the Health"

To raise awareness and promote solutions around issues that impact health and wellness, Point32Health teamed up with Boston Celtics United to “Spread the Health,” with a focus on reaching Black and Brown communities. Colleagues volunteered with Celtics United staffers and Celtics legend Leon Powe to pack 800 medically tailored meals at Community Servings, a Boston-based nonprofit, as one of several joint activities.

Watch video
Multiple people posing for a photo

Raising awareness, reducing stigma

Colleagues, friends and family come together each year to raise money and awareness around mental health. In the past two years, our team has raised $20K+ to support the National Alliance on Mental Illness (NAMI) Massachusetts Walk. This includes a Foundation match.

Multiple people posing for a photo with a white horse in the middle

Supporting well-being through therapeutic riding

Riding to the Top, a therapeutic riding center in Windham, Maine, is a 50-acre farm that provides programs for children and adults with cognitive or physical challenges. Seventeen of our colleagues volunteered to construct and repair a fence for the therapy horses as well as rake and clean trail areas.

Two people posing for a photo at a fundraiser

Taking steps to end Alzheimer’s

600+ colleagues, friends and family supported our signature Walk to End Alzheimer’s program. We participated in Connecticut, Maine, Massachusetts, New Hampshire and Rhode Island, and were the #1 fundraising team in MA/NH for the ninth straight year. With a Foundation match, $210K+ went to research, programs and services.

$1.8M+
Total raised by Point32Health teams since 2012 to support the Alzheimer’s Association’s work.
4,200+
Members served by Point32Health-Alzheimer’s Association Dementia Care Consultation Program – first collaboration in region with care managers offering support, education and information.
300+
Colleagues attended a virtual learning session to discuss resources for navigating the challenges of caregiving.
$8.1M+

Point32Health Foundation

Building on the strong tradition of service and giving at Harvard Pilgrim Health Care and Tufts Health Plan, Point32Health Foundation supports nonprofit organizations and community-led solutions that address systemic inequities, with a growing focus on equity in aging.

In 2023, Point32Health Foundation supported 159 community nonprofits across five states with $8.1M+ in grants.

$3.7M
Grants to 54 organizations supporting healthy aging, including support to address systemic inequities through policy and systems level change.
$2.5M
Grants to 57 organizations increasing access to healthy food and creating a more just, resilient and sustainable food system.
$1M
Grants to 20 organizations supporting community-based mental health programs.
$935K
Grants to 19 organizations advancing social and racial equity.
Multiple people standing in front of a Connecticut Age Well Collaborate sign

Thriving communities for every age, every ability

Like the healthy aging coalitions in the other states we serve (Age Friendly Rhode Island, Maine Council on Aging, Massachusetts Healthy Aging Collaborative, New Hampshire Alliance for Healthy Aging), Connecticut Age Well Collaborative brings together nonprofit organizations, municipal agencies, and local businesses to create thriving communities. Programs support advocates; disrupt ageism and ableism; catalyze community-led efforts; and connect people with lived experience to local government leaders. A three-year $360,000 Foundation grant supports this work.

Photo courtesy of Connecticut Age Well Collaborative.

Person giving a cooking class

Cultivating food justice

Grow Food Northampton shifts power to communities most impacted by the industrial food system while growing produce on its 121-acre community farm. Programs are guided by people who have experienced food insecurity and use sustainable, organic, climate resilience-enhancing practices. A “Giving Garden” reaps thousands of pounds of food for donation each year. Free Mobile Farmers’ Markets purchase produce from local farmers of color and distribute it to community members grappling with food insecurity, while also promoting healthy food knowledge. SNAP recipients double their spending power through a “SNAP Match” at year-round farmers markets.

Photo courtesy of Grow Food Northampton.

Multiple people posing for a photo

Advocating for change

Project Weber/RENEW provides peer-led harm reduction and recovery support services, builds relationships with the people using their programs, and fights for systemic change. They will open the nation’s first state-regulated Overdose Prevention Center in Providence to provide harm-reduction and other supportive services in 2024. A two-year $100,000 Foundation grant builds community power to advocate for policy change and transform systems to support better mental health.

Photo courtesy of Project Weber/Renew.

Group photo of Maine Initiative members

Advancing justice together

In a state that’s home to the Wabanaki, Black Mainers, Latine communities, and Asian and Pacific Islanders, historical and contemporary racial injustices contribute to disparate outcomes in health, wealth, education, employment and life expectancy. The people closest to the issues are in the best position to recommend solutions—which is why Maine Initiatives centers local community voices in funding decisions. A three-year $225,000 Foundation grant supports their work “at the intersection of community organizing, place-based philanthropy, and racial justice in the state of Maine.”

Photo courtesy of Maine Initiatives’ Immigrant-Led Organizations Fund. Photo credit: Luke Kaneb.

Environmental sustainability

Being good corporate citizens means taking care of our planet and taking care of each other in support of healthier lives for everyone.

44% reduction in office footprint in 2023

Reducing our footprint

Since 2021 we have reduced our office footprint by 44%. This reduction in square footage (731,494 sqft) – as well as the reduced energy usage on low-occupancy days – has drastically reduced our energy consumption, and our hybrid work schedule also helps reduce transportation emissions.

Reducing transportation emissions

  • Shuttles to and from public transportation at our offices in Canton and Quincy, Mass., support the avoidance of 109,992 kg emissions.
  • 14 EV charging stations at our Canton office support the avoidance of 43,707 kg emissions since 2021.

Water efficiency at our offices

  • Used rain and well water for irrigation to reduce reliance on public water supplies.
  • Provided water stations that supported colleagues in using reusable containers 21,000 times rather than using plastic bottles.

Material conservation

  • Recycled 421 tons of cardboard and 164 tons of confidential paper since 2022.
  • Began conducting a paperless initiative to transition from print to eDelivery for sustainability and cost savings.
     
Inside of a cafe

Partnering to advance sustainability

Local businesses are essential for advancing environmental initiatives in our work environment. Suppliers in these areas help us be sustainable at Point32Health.

Food service

Our supplier sources locally, minimizes food waste, and offers diverse, healthy, and sustainable products.

Moving and storage

Our supplier prioritizes furniture donation and recycling, supporting nonprofit organizations and the circular economy

Paper shredding

Our secure paper shredding supplier recycles shredded materials into new paper products, enhancing information security and waste management.

Green cleaning

Our cleaning supplier integrates green cleaning products and technology to safeguard the environment and human health, contributing to a more sustainable future.

Children playing soccer

Building community and connections

Our headquarters dedicates 65% of its land to open space, which we open to community programs such as Youth Soccer Programs and the Canton Road Race. The open space is also crucial for building biodiversity and mitigating the heat island effect.

Leadership and innovation

Our role in health care is to make it easier for people to get the best care possible, and every year we strive to innovate and improve pathways to care through research, advocacy and leadership. From expanding access to improving treatments, our work in cancer, mental health and cardiac health in 2023 is a direct result of our commitment to collaboration and partnership across the health services ecosystem. The networks, boards and organizations we support are doing crucial work in advancing diversity, equity, inclusion and accessibility for healthier lives for everyone.

AHIP Health Equity Leadership Council

Advancing equitable healthcare practices on a national level.

Business Coalition for the Equality Act

A group of leading U.S. employers that support federal legislation providing LGBTQ+ people the same basic protections as other protected groups under federal law.

CancerX–a public/private partnership

Named to inaugural steering committee to boost innovation in the fight against cancer.

Disability:IN Inclusion Works

Leveraging research, thought leadership and best practices to foster greater accessibility and inclusion for people with disabilities.

Food is Medicine Massachusetts

Building a health care system that recognizes the critical relationship between food and health.

Massachusetts Health Equity Compact

Founding member. Dismantling systemic barriers to equitable health outcomes, transforming care delivery and influencing health policy.

Massachusetts LGBT Chamber of Commerce

Cultivating inclusive relationships to drive positive economic impact for diverse businesses.

Boston Women’s Workforce Council

Signed the 100% Talent Compact, which focuses on closing gender and racial wage gaps in Greater Boston.

$5.4M
Investment (direct and in-kind) in the Harvard Pilgrim Health Care Institute helped raise $89.3M in sponsored-research grants
1st
Commercial health plan in the U.S. to offer the Galleri® multi-cancer early detection screening test
#1
Announced Movn Health, which provides remote cardiac rehab and prevention, as the winner of our second annual Innovation Challenge

The Harvard Pilgrim Health Care Institute, a Harvard Medical School affiliate and part of Point32Health, conducts world-class research to eliminate bias from health care systems, policies and processes, and puts us in a unique position to harness forward-thinking research.

  • As the nation’s first medical school-appointing department based in a health plan, the Institute’s Harvard-appointed faculty advance its mission to improve health care delivery and population health through research and education—locally, nationally and internationally—in partnership with health plans, delivery systems and public health agencies.
  • Our $5.4M investment (direct and in-kind) helped raise $89.3M in sponsored-research grants exploring health inequities and disparities; policies and system innovations that improve health outcomes; genomics practices to improve individual and population health; infection control and detection; maternal health; and more.
    Research conducted by the Institute contributes towards advancing diversity, equity, inclusion and accessibility (DEIA) and health equity. Three examples of DEIA and health equity-focused papers published by the Institute in 2023:
    • Alon Peltz and colleagues examined Medicaid emergency department (ED) reimbursement algorithms for evidence of potential racial and ethnic bias. Their study revealed that Black and Hispanic children are more likely to have ED visits classified as nonemergent compared to White counterparts.
    • Research by Douglas Krakower, Julia Marcus, and research fellow Michael Traeger demonstrated potential over-the-counter (OTC) availability of preexposure prophylaxis (PrEP) for HIV could significantly reduce barriers to access, particularly benefiting stigmatized groups and those facing logistical and financial hurdles.
    • Mei-Sing Ong and colleagues examined racial and ethnic disparities in early mortality among patients with inborn (inherited) errors of immunity. Their findings underscore the critical need to address health care barriers facing historically marginalized communities.

Learn more in The Harvard Pilgrim Institute’s annual report

Our support for cancer initiatives continued in 2023, exemplifying our commitment to innovative solutions to combat cancer and improve outcomes.

  • Working with Foundation Medicine, we expanded access to comprehensive genomic profiling for people facing advanced cancer, making it possible to deliver personalized treatment tailored to each patient’s unique tumor genomic profile.
  • Point32Health was the first commercial health plan in the U.S. to collaborate with GRAIL to offer the Galleri® multi-cancer early detection screening test. Initially piloted with Harvard Pilgrim Health Care members in Maine, this program has expanded to members whose primary care provider is a Mass General Brigham-affiliated provider and to Dana Farber Cancer Institute employees covered by Harvard Pilgrim Health Care.
  • Point32Health is part of the inaugural steering committee for CancerX, the public-private partnership designed to boost innovation in the fight against cancer.

Our Innovation Challenge facilitates the discovery, development and implementation of solutions that improve health care for our members and communities, increase affordability and improve the overall health care experience.

  • Movn Health, a leading telehealth provider for remote cardiac rehab and prevention, was the winner of our second annual Innovation Challenge in 2023. In partnership with health plans and providers, Movn helps close cardiovascular care gaps using an evidence-based approach. Research shows Movn members exercise more, follow medication recommendations, and experience lower blood pressure, depression, readmissions and care costs. The win allows Movn Health to work with us on a pilot or program, funded by Point32Health.
  • The winner of our first Innovation Challenge, Freespira, Inc. is the maker and provider of Freespira, the only medication-free, FDA-cleared digital therapeutic treatment proven to significantly reduce or eliminate symptoms of panic disorder, panic attacks and post-traumatic stress disorder (PTSD) in just 28 days. Point32Health’s collaboration with Freespira offers access to Freespira through a demonstration project, allowing us to track member engagement, member satisfaction, health outcomes and impact on crucial utilization metrics, like emergency room visits.

Awards and recognition

First health plan in New England to earn full NCQA Health Equity Accreditation.

Earned a spot as one of the country’s most community-minded organizations.

Recognized as a USA Today Top Workplaces award winner.

Named a Best Place to Work for Disability Inclusion.

Designated an Equality 100 Award: Leader in LGBTQ+ Workplace Inclusion.

Recognized for supporting employees through programs and a culture of well-being.

Recognized as one of the most charitable companies in Massachusetts.

Earned #1 spot on list of top corporate givers in Rhode Island.

Point32Health Foundation recognized with Grantmakers in Aging John Feather Equity in Aging Philanthropy Award.

Cain Hayes named to Boston Business Journal’s Power 50.

Committed to the long-term

We’re focusing on fundamental causes of health care gaps and trying new and innovative approaches to see what works and to learn from what doesn’t. The changes we seek do not happen overnight, and we are committed to staying the course for the long run.

Despite a historic climate of legislative and judiciary reversals happening countrywide, we’re doubling down and continuing to deliver on our DEIA strategy. DEIA is at the core of who we are and who we serve. We’ll continue cultivating the values, abilities and skills to meet the needs of the communities where we operate and work, create opportunities, increase economic inclusion and collaboration with diverse suppliers and support organizations advancing health equity. Key to this emphasis is attracting, growing and developing inclusive leaders who see, understand and want diversity to bring forward better outcomes.

The same goes for sustainability. We continue to integrate eco-friendly technologies that foster environmentally responsible and operationally efficient workspaces, and work with vendors with transparent sustainability practices.

We demonstrate our unwavering commitment to good corporate citizenship by remaining relevant and responsive to community needs, following business practices that prioritize people and their wellbeing, and engaging authentically in the communities we serve. Point32Health Foundation extends this commitment by supporting nonprofit organizations working to eliminate deep-seated inequities and promoting equity in aging across the region.

While this report provides a snapshot of 2023, the work is ongoing. We thank our colleagues, members, and many collaborators as we join forces to make health care higher quality, more affordable and easier to access for everyone.

Note: Benefits, coverage and costs described within this 2023 Impact Report may vary by health plan design, geographic market or other requirements.