Health equity at Point32Health

The truth is that all health care is local. The providers we see, the kind of care we receive, the availability of care in our community, whether our provider shares our values or even speaks our same language — these things are all driven and determined by the places we live and the opportunities those places provide for us to be our healthiest and best selves.

At Point32Health, our approach to health equity is centered on ensuring access to high-quality, affordable health care and opportunity for everyone to attain their full health potential.

At Point32Health, health equity is defined by access and compassion.

Areas of focus

Our health equity strategy is focused, intentional and grounded in data. We assessed our programs and potential impacts on health outcomes and identified six areas of focus:

Pregnancy and post-partum care
Rural health care
Vaccine equity
LGBTQ+ inclusive care
Substance use disorder care
Social determinants of health (SDOH)

These areas intersect with one another and are drawn from the extensive work that our organization has done throughout the years — and continues to do — to advance health equity inclusive of gender, race, ethnicity, income, age, faith, veteran, disability, sexual orientation, gender identity or expression and other physical or social characteristics.

A commitment to quality

Our family of companies is committed to quality, as demonstrated by the products, programs and services we offer our members. Our health plans¹ are the first in New England to earn Health Equity Accreditation from the National Committee for Quality Assurance. Health Equity Accreditation recognizes organizations that lead the market in providing culturally and linguistically sensitive services, and work to reduce health care disparities.

In addition, we also earned 5 out of 5 stars for our Tufts Medicare Preferred HMO plans from the Centers for Medicare & Medicaid Services (CMS) and the NCQA as part of their annual ratings of health insurance plans. This is our eighth year in a row receiving a 5 Star rating and the only plan in Massachusetts to achieve a 5 Star rating for 2023.

Our health plan coverage is for everyone

As a regional health plan, we work and live in the same communities we serve — providing health coverage for businesses and individuals of every age and life stage for over two million members across New England.

Our companies

We hold partners to high standards

Respectful care is deserved by all. That’s why we’re committed to partnering with providers — such as those in the behavioral health space — who are committed to delivering respectful and unbiased care across our member population.

We meet our members where they are

Where national health plans analyze data at a state or county level, we look at member data from neighborhood to neighborhood and block to block to better pinpoint the real needs of those we serve.

Here's how

We're here to help, in any language

Chinese, Spanish, Portuguese, Haitian Creole, Cape Verdean and Vietnamese are among the 120 languages that our member services and community outreach representatives speak.

Learn more

Health equity isn’t just one thing. It’s everything. For everyone.

Impact Report

Our 2023 Impact Report highlights examples of how we are working together to build a lasting community of care, living our shared values and fulfilling our purpose to guide and empower healthier lives for everyone.

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Footnote(s)

Harvard Pilgrim Health Care Commercial Combined and Exchange HMO, and Tufts Health Public Plan Medicaid and Exchange HMO, both Point32Health companies, are the first health plans in New England accredited for health equity.