If you have patients seeking information on, or access to, routine in-person and telehealth behavioral health care, Point32Health can help. Our behavioral health service navigation program was recently launched to provide personalized guidance and assistance for members of the health plans noted above.
Connecting with the program is easy. Eligible members simply call the Member Services telephone number (located on the back of their member ID card) and ask to speak with someone on the behavioral health service navigation team. Members of the team are available during Harvard Pilgrim Health Care and Tufts Health Plan regular hours of operation. Tufts Health Plan SCO and Tufts Health One Care members can discuss being connected to these services directly with their assigned case manager, bypassing a call to member services.
Once paired, the member and navigator discuss the member’s individualized behavioral health care needs and requests, enabling the navigator to determine and recommend next steps. Whether it’s scheduling them for a routine appointment to meet with a contracted behavioral health practitioner, providing behavioral health education, or following up post-appointment to make sure that the provider was a good fit, our navigators are dedicated to supporting the behavioral health needs of our members.
We encourage you to communicate this valuable resource to your staff and share these brochures with the Tufts Health Plan and Harvard Pilgrim Health Care members in your care.
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