Optum/United Behavioral Health

For Stride (HMO)/(HMO-POS) Medicare Advantage members only: Behavioral health services are managed through an arrangement with United Behavioral Health, Inc. d/b/a Optum. Under this agreement, UBH is responsible for utilization management (authorization and referrals) of behavioral health benefits, behavioral health provider network development and management, and administration of behavioral health care benefits.

For assistance, please contact Harvard Pilgrim’s Behavioral Health Access Center at 888-777-4742 or access Optum’s Provider Express website for clinical and administrative resources, including the Prior Authorization of Service and the Contact Us (for provider assistance) sections. Members and providers may also access Optum’s Live and Work Well website for more information on behavioral health benefits.

For all other members, Point32Health manages behavioral health services in-house. For details, please refer to our Behavioral Health webpage.