We strive to provide an optimal experience when you contact us for support, and we know it can be frustrating to get redirected when initially reaching the wrong department. That’s why we want to highlight some key contact information so that you can save time and reach the appropriate department from the start.
Provider Portals
For the quickest way to send and receive referrals, request authorization, verify member eligibility and benefits, and more, we encourage you to use our secure provider portals:
Provider Services
For general inquiries and support, call our Provider Services team:
- Harvard Pilgrim Commercial: 800-708-4414
- Tufts Health Plan Commercial: 888-884-2404
- Tufts Health Public Plans (Massachusetts): 888-257-1985
- Tufts Health Public Plans (Rhode Island): 844-301-4093
- Tufts Health Senior Products: 800-279-9022
Technical Support
For Provider Portal inquiries and support, contact:
- Harvard Pilgrim: email [email protected]
- Tufts Health Plan: call Provider Services, or email [email protected]
Provider Information
Changes to data should be reported via the CAQH Provider Data Portal (formerly known as CAQH ProView) for those who have implemented it. Alternatively, you can submit a change to your practice information to:
- Harvard Pilgrim: submit a completed Provider Change Form to [email protected]
- Tufts Health Plan: submit a Medical or Behavioral Health Provider Information Form [email protected]
Please note, as well, that in the past Tufts Health Plan maintained another provider data email box, but as of Jan. 1, 2025, we will discontinue use of [email protected]. Instead, please use one of the two email boxes noted above to contact us regarding provider enrollment or provider information updates.
Monthly Provider Newsletter
Visit www.point32health.org/provider/news to register to receive our monthly online provider newsletter, Insights and Updates for Providers, by email.
For more information about Point32Health’s Care Management program, including how to refer patients, email [email protected] or call 866-750-2068 for Harvard Pilgrim members; email [email protected] or call 888-766-9818 ext. 53532 for Tufts Health Plan members.
Editor’s Note: On Jan. 2, 2025, we updated the technical support section of the article to provide updated contact information.