As we announced in the April issue of Insights and Updates for Providers, Point32Health offers instED on a pilot basis for select members of our Tufts Medicare Preferred, Tufts Health Senior Care Options, and Harvard Pilgrim Health Care StrideSM (HMO/HMO-POS) Medicare Advantage plans, who can opt to receive urgent medical care from the comfort of their own homes.
We’re pleased to announce that we’ve since expanded this offering. The instED program is now available to members in Bristol and Plymouth counties — in addition to the existing availability in Western Massachusetts (Hampshire and Hampden counties) and southern New Hampshire (Hillsborough and Rockingham counties). InstED’s services will also be available to members in the Boston and Worcester areas soon.
This convenient alternative to the emergency department provides individualized and accessible in-home urgent care treatment for members with complex health conditions and social determinants of health, who often face difficult challenges when trying to access urgent care.
Updated visit hours
Members/caregivers, as well as their providers and care managers now have the option to request same-day visits to address urgent care needs, or to schedule visits up to two days in advance. InstED visits are available from 9 a.m. – 10 p.m., 365 days a year, including weekends and all holidays.
To request a visit, patients or their providers can visit www.instED.us, call 833-946-7833, or use the instED Provider App and Patient App on the Apple App or Google Play stores.
When a visit occurs, the instED team will document it in the instED Now app, which providers and Point32Health care managers can access. In addition, visit notes will be faxed to care managers and the patient’s PCP via the patient’s electronic medical record.
InstED virtual drop-in sessions
InstED hosts live virtual drop-in sessions for providers to address any questions you may have about the program and to hear about your experiences with our service. Drop-in sessions take place on the 4th Thursday of every month, from 4 – 4:30 p.m. on Microsoft Teams. For a link to these sessions, or with any questions you may have about in-home urgent care for your members, please contact Linda Azersky at [email protected] or by phone at 617-429-2953.
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