Tufts Health One Care Training

The Executive Office of Health and Human Services (EOHHS) and the Centers for Medicare & Medicaid Services (CMS) require providers and office staff to complete comprehensive training on the One Care program. When you complete the training, be sure to submit the attestation linked below to record your compliance.

This training program has two tracks:

Track one

Track one is a general training series developed, coordinated, and delivered by MassHealth via UMass Medical School. This training series focuses on topics that provide foundational information on the One Care program, which is designed to improve health care quality through person-centered, coordinated care.

To access the trainings, providers need a One Care account. Providers can select “create new account” on the One Care Shared Learning website to establish one.

Included in the training series is the online module below, “How to Talk about One Care with the Individuals You Serve,” which provides an overview of One Care and will help you answer questions your patients might have related to One Care plans in Massachusetts, such as eligibility and enrollment.

For track one, the following recorded webinars are required:

• One Care: An Introduction for One Care Plans
• Engaging One Care Enrollees in Assessments & Care Planning
• Americans with Disabilities Act (ADA) Compliance
• Principles of Cross-Cultural Competence
• Promoting Wellness for People with Disabilities
• Contemporary Models of Disability: Beyond the Medical Model (Independent Living, Self-Determination and Recovery Model)
• Identifying Potential Abuse and Neglect of One Care Members
• Caring for Individuals with Co-Occurring Mental Health and Substance Use Disorders in One Care

To learn more about this module, the training series, and how to fulfill your training requirement for track one, please visit the One Care learning website.

Track two

Track two is a plan-specific training for Tufts Health One Care. The training document explains your day-to-day interactions with Tufts Health Plan, including topics regarding our model of care and administrative processes. Please read the training document. Then complete and submit the attestation form to fulfill your Tufts Health Plan training requirement.

• Read training document
• Complete attestation

Visit our frequently asked questions page (FAQs) for Tufts Health One Care for questions about training requirements, contracting, delivering care, and doing business with us.

You must complete both training program tracks to meet One Care requirements. We will record and submit your participation to both EOHHS and CMS.