We are continually evaluating our business practices on the basis of efficiency and value. While the Provider Service Center currently operates an email box, usage information has shown that this is not an efficient mechanism for resolving provider inquiries. In most cases, these inquiries are moved to the electronic portal or telephone contact to enable the team to gather the necessary secure information to resolve an issue.
As a result, effective beginning Oct. 1, 2024 for all lines of business, the Provider Service Center is discontinuing use of the email [email protected].
The good news is that our electronic options offer greater speed, consistency, and operational efficiency! We encourage providers to use our secure portals to conduct a variety of self-service transactions, including sending and receiving referrals, requesting authorization, verifying eligibility and benefits, and more. On our Harvard Pilgrim secure provider portal, HPHConnect, you’ll still have the option of reaching the Provider Service Center directly via our Message Center.
We are also available to assist you by phone and are pleased to share that we recently increased our Provider Service Center staffing, which has already resulted in decreased wait times. You’ll find contact information for our Provider Service Center on the Contact Us page of our provider website.
You can access our secure portals through our provider website as well, or directly here for HPHConnect and here for Tufts Health Plan.
If you are new to our secure portals, we have a variety of resources available to assist you, including portal user guides and quick training videos.
Annmarie Dadoly,
Senior Manager, Provider Communications
Joseph O’Riordan, Susan Panos, Ellen Gustavson, Ryan Francis, Stephen Wong,
Writers
Kristin Edmonston,
Production Coordinator
Kristina Cicelova,
Graphic Designer