Back to Harvard Pilgrim Health Care Commercial Provider ManualMember CareHarvard Pilgrim Health Care Commercial Provider Manual Provider/Member Relationship Rights & Responsibilities Patient Reassignment Providing Services Member Identification Cards Determining Eligibility Collecting Member Payment Patient Protection and Affordable Care Act (Federal Health Care Reform) Affordable Care Act — Habilitative Services Cell and Gene Therapy (CGT) Monitoring Protecting Health Information Member Confidentiality Standards Requests for Protected Health Information (PHI) Safeguarding of Protected Health Information (PHI) Medical Record Standards Manual Topics Manual Topics Appeals Billing & Reimbursement eServices & Online Solutions Member Care Network Operations & Care Delivery Management Referral, Notification & Authorization