We offer a host of training resources for you and your office staff. Explore our user guides and quick reference materials or  watch a short educational video on demand.

User guides and reference tools

Our handy reference materials offer step-by-step guidance to assist staff in their day-to-day operations.

Training videos

Missed a webinar? Looking for a short on demand educational video? We’re here to support you!

Required trainings for participating providers

If you participate in the Tufts Health Plan Senior Care Options (SCO) plan or the Tufts Health One Care plan, it’s important to complete the following annual trainings, which are required by the Centers for Medicare and Medicaid Services (CMS).

Tufts Health Plan SCO model of care training

Tufts Health Plan Senior Care Options (SCO) PCPs and high-volume specialists are required  to complete the Annual SCO Model of Care Training, which provides updates on the care management program policies and procedures.

Tufts Health One Care provider trainings

This two-track training provides foundational information on the One Care program and plan-specific training for the Tufts Health One Care product.

Additional training resources