Language interpretation services
As part of an ongoing commitment to support our culturally diverse member population and the providers who may need assistance with language interpretation beyond their practice’s resources, Point32Health would like to remind you of the services we have available to aid you in communicating with and caring for your non-English-speaking patients.
Harvard Pilgrim Health Care Commercial
If you need help with language interpretation during a patient appointment, we encourage you to call Harvard Pilgrim Member Services to connect you with our language interpretation partner. Available 24/7, their team consists of experts with proficiency in more than 240 languages. Harvard Pilgrim Member Services can be reached at 888-333-4742.
Additional information is outlined in the Member Rights and Responsibilities chapter of the Harvard Pilgrim Health Care Provider Manual.
Tuft Health Plan Commercial
Providers seeking language interpretation services for their patients are advised to work with Tufts Health Plan Member Services for guidance. Available by phone at 800-462-0224, a member of the team can connect you and your patient with a qualified interpreter and assist you with requests for written materials in a variety of languages.
Tufts Health Plan Public Plans
As detailed in the Providers chapter of the Tufts Health Public Plans Provider Manual, we recommend that our Public Plan providers outreach to the member’s plan for assistance with language interpretation. Contact numbers for Tufts Health Plan’s Public Plans follow.
- Tufts Health RITogether: 844-301-4093
- Tufts Health Together and Tufts Health Direct: 888-257-1985
- Tufts Health One Care: 855-393-3154
If you are providing care for a Tufts Health RITogether member in need of an in-person interpreter, we ask that you contact us with the request at least 72 hours before the patient’s visit. Member Services will coordinate and confirm the appointment with the interpretation provider prior to the visit date. If an interpreter is not available to provide in-person help on the day of a patient’s appointment, the option for language interpretation through a virtual video call is available.
We encourage you to share feedback on your experiences with our interpretation services partner, and please be sure to inform Member Services in the unlikely event that they do not arrive for their scheduled appointments with you and your patient.
Telecommunications Relay Service (TRS)
To assist hearing-impaired or deaf members, you or your patients can utilize TTY (teletypewriter) telephone technology through Telecommunications Relay Service (TRS), a public service that can be accessed by calling 711.